Privacy Policy

How Payless collects, uses, and protects your personal information when you use our smart metering platform, website, and mobile apps.

Effective date: July 19, 2026

Information We Collect

Account and contact details such as your name, phone number, email address, and meter or customer reference numbers when you register a meter, buy tokens, or contact support.
Transaction data including payment amounts, mobile money references, token purchases, and utility usage associated with your meters.
Device and usage information when you use our website or mobile apps, such as IP address, browser type, app version, and pages or features accessed.
Installation and meter data collected during setup, commissioning, and ongoing operation of Payless smart meters.

To process token purchases, deliver utility credit, register meters, and provide customer support.
To send transaction confirmations, receipts, service alerts, and important account notifications.
To improve our products, prevent fraud, maintain platform security, and comply with legal and regulatory requirements.
To analyze aggregated usage trends so we can improve reliability and develop new features.

We may share necessary payment and account details with mobile money operators, banks, and payment processors to complete transactions.
We may share meter and customer information with utility providers, landlords, or property managers where required to deliver prepaid utility services.
We may disclose information when required by law, court order, or government authority, or to protect the rights, safety, and security of Payless, our customers, and the public.
We do not sell your personal information to third parties.

We retain personal and transaction data for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal obligations.
We use administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.
No method of transmission or storage is completely secure, but we continuously work to maintain industry-standard protections.

You may request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.
You may opt out of non-essential marketing communications at any time.
You may contact us to raise privacy concerns or request more information about how your data is handled.

Our website may use cookies and similar technologies to remember preferences, improve performance, and understand how visitors use our services.
You can control cookies through your browser settings, although some site features may not function properly if cookies are disabled.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
Continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, contact us at info@payless.co.tz or +255 777 901 467. You can also visit our contact page.